TERMS & CONDITIONS
Last updated May 2023.
Younger Lives Limited and its affiliates ("Younger Lives", "we" or "us") provide online services including but not limited to the Younger Lives website (our "Site") and associated computer programs, algorithms and mobile applications (collectively, our "Services").
1. ABOUT US
Younger Lives is a private company whose mission is to enhance individual's health and wellbeing. Our core services are available free to individuals but premium products and services may be charged for.
Younger Lives Limited is registered in England under company number 08824808 and our registered office is at 7-14 Great Dover Street, London SE1 4YR.
You can read more about us here: About the Younger Lives Group
To contact us in the first instance go to: email@example.com
2. USE OF OUR SITE AND SERVICES
The terms "you", "your" and "user" refer to all individuals and entities that access our Services.
If you engage us to provide products & coaching services to you, a separate set of terms and conditions will apply to these products coaching services. Click here to go to Our Products & Coaching Services T&Cs
4. REQUIREMENTS OF USE
Please see “Precautions” (Clause 6) below for recommended precautions related to your use of our Services.
5. ACCEPTABLE USE
* part of our Services;
* equipment or network on which our Services are stored;
* software used in the provision of our Services; or equipment or network or software owned or used by any third party.
Your contributions to our Services in the form of data and other information must:
* be accurate; and
* comply with applicable law in the UK and in any country from which they are posted.
Your contributions to our Services in the form of data and other information must not:
*contain any material that is obscene, offensive, hateful, inflammatory or defamatory of any person;
*promote any discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
*infringe any copyright, database right, trade mark or any other right of any other person;
*be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
*be likely to harass, upset, embarrass alarm or annoy any other person;
*be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
You may not obtain or attempt to obtain any materials or information from our Services through any means not intentionally made available to you by Younger Lives.
Content found on our Site and Services is for informational purposes only and is not a substitute for professional medical advice. We are not a medical care provider and have no expertise in diagnosing or treating medical conditions of any kind, or in determining the effect of any lifestyle change such as physical activity, weight loss or dietary change on a medical condition. Not all activities described on our Services are suitable for everyone. If you have a medical condition or are in any way worried about undertaking physical activity or exercise of any sort you should consult a physician before using a Younger Lives plan, application or any other fitness programme. You should understand that when participating in physical activity there is the possibility of injury and/or death. If you feel discomfort or pain, immediately stop what you are doing and seek help. If you think you need urgent medical help, call your local emergency services. By using our Services, you represent that you have read and understood these important medical warnings. We are not responsible for any health problems that may result from using our Services. If you engage in any lifestyle change, weight loss or exercise program you receive or learn about through Younger Lives you agree you do so voluntarily and at your own risk. Further, Younger Lives only encourages responsible exercising and dieting.
Although we make reasonable efforts to update the information on our Site and Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site or Services is accurate, complete, or up to date.
7. USER GENERATED CONTENT AND DATA
Subject to Younger Lives' adherence with the privacy settings you select within our Services, you hereby grant to Younger Lives a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license, with the right to sublicense, to reproduce, distribute, transmit, publicly perform, publicly display, digitally perform, modify, create derivative works of, and otherwise use and commercially exploit any text, images or other data and information you submit to our Services (collectively, "User Generated Content") in any media now existing or hereafter developed, including without limitation on websites, in audio format, and in any print media format. Subject to Younger Lives' adherence to the privacy settings you select within our Site or Services, you hereby waive any rights of publicity and privacy with respect to the User Generated Content and any other legal or moral rights that might preclude Younger Lives' use of the User Generated Content or require your permission for Younger Lives to use the User Generated Content. You agree not to assert any claim, whether based on tort, contract, or other legal theory, against Younger Lives or its partners relating to Younger Lives' or its partners' use of the User Generated Content in accordance with your privacy settings, and you hereby release Younger Lives and its partners from any such claims. You represent that your User Generated Content and Data will fully comply with our "Acceptable use" (Clause 5) rules above.
You are responsible for maintaining the confidentiality of your login information and password or unique URL links you have been provided with that display personal information for you only. You shall be responsible for all uses of your login information, whether or not authorised by you. You agree to immediately notify us of any unauthorised use of your login information or password. Younger Lives cannot and does not assume any responsibility or liability for any information submitted by someone who has fraudulently accessed your account or for any third party's fraudulent use or misuse of information submitted by you.
You represent that the information that you provide about yourself as requested in the Younger Lives account registration form is accurate and complete, and you agree to update your account information, as necessary, including providing Younger Lives with your current email address, so that you may receive notifications and other account-related communications.
9. INTELLECTUAL PROPERTY
The contents of our Services and underlying technologies used in connection with the provision of our Services are protected by copyrights, trademarks database rights and other intellectual property rights which are owned by Younger Lives and/or its partners. You acknowledge this and agree that no part of our Services may be copied, displayed, downloaded, distributed or republished other than for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any licence or right under any patent or trademark of Younger Lives, or any third party. You may not obtain or attempt to obtain any materials or information from our Services through any means not intentionally made available to you by Younger Lives.
10. NO TEXT OR DATA MINING OR WEB SCRAPING
You must not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our Site or Service provided via, or in relation to, our website. This includes using (or permitting, authorising, or attempting the use of):
*Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information, or services accessed via the same.
*Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but isn’t limited to patterns, trends, and correlations.
The provisions in this Clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). This Clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
11. COMPUTER MISUSE
We do not guarantee that our Site or Services be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site or Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site and Services will cease immediately.
12. USER INDEMNIFICATION
13. OUR SERVICES; LIMITATION OF LIABILITY
Younger Lives works hard to provide helpful and accurate information on our Site and Services but we make no endorsement, representation or warranty of any kind about any information, services or recommendations made through them.
Where our Site or Services contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those website or resources.
Further, our Site and Services are provided to you on an "as is" and "as available" basis. You agree that access to and use of our Site and Services, their functionality and the content and data therein is at your own risk. To the fullest extent permitted by law, our Site and Services and any individual person or party connected to them or involved in creating, producing or delivering them hereby exclude:
* all conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity; and
* any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the use, inability to use, or that results from the use of our Services or websites and applications linked to our Services, including, without limitation any liability for loss of income or revenue, loss of business, loss of profit, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
14. WRITTEN COMMUNICATION AND NOTICES
When using our Services, you accept that communication with us will be mainly in electronic format. We will contact you by email or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us, including any complaints that you might have about our Services, must be given to Younger Lives Limited at 7-14 Great Dover Street, London, SE1 4YR or by email via firstname.lastname@example.org. We may give notice to you at either the email address you provide to us when you create an account, or in any of the ways specified in the above paragraph.
17. ENTIRE AGREEMENT
All Younger Lives products and services are subject to availability and are made available at the sole discretion of Younger Lives.
19. LAW AND JURISDICTION
OUR PRODUCT & COACHING SERVICES TERMS AND CONDITIONS
Last updated May 2023.
These are the terms and conditions of Younger Lives Limited, a company registered in England under company number 08824808 and our registered office is at 7-14 Great Dover Street, London SE1 4YR (“Younger Lives” “we” or “us”).
This section tells you the terms on which we provide our products & coaching services to you. By purchasing our products & coaching services, you accept these terms and conditions. If you don't accept them, please don't purchase our products & coaching services. We may update these terms and conditions from time to time, so please check back regularly as any updates will apply to our coaching services.
Younger Lives specialises in health and wellbeing behaviour change. Our specialist habit change service is designed to help you embed powerful new habits into your lifestyle so you can feel healthier, happier and years younger. To help you on your journey, we provide coaching services to our clients, in the form of an online one off consultation, Digital Self-Guided Books & Trackers, Online Group Coaching and Private 1 to 1 Coaching. Together, we refer to these products as our “Coaching”.
A. ONE OFF CONSULTATION
We run a 3 hours and 30 minute 1 to 1 Habit Habit Change Intensive via Zoom. The cost of each consultation is £350. Payment is required in advance to secure your session.
If you need to cancel/reschedule your attendance of a Habit Change Consultation Session, please do this within 48 hours of the Guided Session. If you do need to cancel/reschedule within this timeframe, your fee for that Habit Change Consultation Session will be forfeited, and rearranging attendance of another Habit Change Consultation Session will result in an additional fee being payable.
We may, from time to time, offer free or reduced pricing for our One Off Habit Change Consultations. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
Where we offer a deal on our pricing from a prize draw, our prize draw terms and conditions will apply: Click here to go to Our Prize Draw T&Cs
B. SELF GUIDED DIGITAL SUPPORT
Our self-guided online support programs guide you on how to embed powerful new healthy habits into your daily life in a way that you enjoy and personally suits you.
We have 3 levels of support:
i. Younger Living Edit Quick Start Habit Tracker. The cost of the self-guided tracking support is £5, which is payable in advance to secure your digital download. We may, from time to time, offer free or reduced pricing for this tracker. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
ii. Younger Living Edit Expert Habit Change Guide Book. The cost of the self-guided habit change book is £15, which is payable in advance to secure your digital download. We may, from time to time, offer free or reduced pricing for this guide book. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
iii. Younger Living self-guided online program. The cost of this online program is £40, which is payable in advance to secure your place. We may, from time to time, offer free or reduced pricing for the program. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
C. EXPERT GUIDED ONLINE COACHING
We have 2 levels of support:
1) OUR PRIVATE 1 to 1 HABIT CHANGE COACHING providing you with personal support and expert guidance over 6 weeks.
The cost of our private 1 to 1 Habit Change Coaching is £1080 which is payable in 2 instalments of £540 in advance. If you wish to end the Private 1 to 1 Coaching course after 3 weeks, you may choose to do so by simply not making the second payment.
If you need to cancel/reschedule your attendance of a coaching session, please do this within 48 hours of the session. If you do need to cancel/reschedule within this timeframe, your fee for that session will be forfeited, and rearranging attendance of another session will result in an additional fee being payable.
We may, from time to time, offer free or reduced pricing for our private 1 to 1 habit change coaching. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
Where we offer a deal on our pricing from a prize draw, our prize draw terms and conditions will apply: Click here to go to Our Free Coaching Package Prize Draw T&Cs
Our one to one private coaching support and is a mixture of weekly Zoom sessions and on demand support by WhatsApp. Our coaches will be available to respond to your messages between 9am and 5pm on Monday to Friday (except for public holidays). Your coach will aim to respond to your messages that day, but sometimes they might take longer to respond and we are not liable to you for any delays in responses.
2. OUR ONLINE GROUP HABIT CHANGE SUPPORT
Our group support provides you with expert support and online group support coaching over 6 weeks. The cost of the program is £450 payable in advance.
Our group programs are delivered through weekly online Zoom group sessions and a private Facebook group.
It’s so important that group sessions are a safe place. We therefore request that at all times your behaviour towards others is polite, kind, supportive and respectful. We won’t be held responsible for the behaviour or actions of any other attendees. Should your behaviour be deemed offensive or inappropriate, we reserve the right to remove you from the session and cancel your access to the group program with immediate effect and you won’t be entitled to a refund.
We’re not responsible for the views or opinions shared by others. We ask that all group participants respect the rights of others in respect of their behaviour, privacy and confidentiality. We won’t be responsible for the action of any attendees including for any disclosures made by any attendees based on information which has been shared within the group, either within a group session or via the private Facebook page.
If you need to cancel/reschedule your attendance of the 6 week group program, please do this within 48 hours of the first session of the group program starting. If you do need to cancel/reschedule within this timeframe, your fee for the program will be forfeited, and rearranging attendance of another group program will result in an additional fee being payable.
We may, from time to time, offer free or reduced pricing for our group programs. Where we do so, this is available for the time period so advertised, and is not a commitment to offer this pricing at any given time.
3. REFUNDS FOR OUR DIGITAL COACHING SERVICES
Under consumer legislation, our Coaching is made up of goods and services. The ‘service’ is the coaching we provide you. The ‘goods’ is the digital content provided to you as soon as you make payment, such as documents, presentations, course materials, workbooks and videos. You’re not able to terminate your contract with us and/or request a refund because the usual 14-day cooling off period doesn’t apply to digital content.
4. INTELLECTUAL PROPERTY RIGHTS
We are the owner or licensee of all intellectual property rights in the materials we make available to you having paid for our Coaching, including but not limited to documents, presentations, course materials, workbooks and videos (the “Content”). The Content is protected by copyright. You are allowed to stream or download one copy of the Content onto your personal device, for personal purposes only.
You agree that you will:
not rent, lease, sub-license, loan or otherwise make the Content available to any person without our prior consent;
not copy the Content, except as part of the normal use of the Content;
not translate, merge, adapt, vary, alter or modify the Content, nor allow the Content to be incorporated into other programmes;
not disassemble, decompile, reverse engineer or create derivative works from the Content; and
comply with all applicable law when using the Content.
If you breach these terms and conditions, you may lose your right to use our Content, and must destroy or return any copies you have made.
The content we provide to you as part of our Coaching is for informational purposes only and is not a substitute for professional medical advice. We are not a medical care provider and have no expertise in diagnosing or treating medical conditions of any kind, or in determining the effect of any lifestyle change such as physical activity, weight loss or dietary change on a medical condition. Not all activities provided as part of our Coaching are suitable for everyone. By participating in our Coaching, you represent that you have read and understood these important medical warnings. We are not responsible for any health problems that may result from using our Coaching. If you engage in any lifestyle change, weight loss or exercise program you receive or learn about through Younger Lives you agree you do so voluntarily and at your own risk. Further, Younger Lives only encourages responsible exercising and dieting.
We can’t guarantee the security of Zoom as a platform, but we will do our best to ensure that all sessions are kept safe and secure.
Any information shared by you to us during our Coaching will be treated as confidential. We agree that we won’t disclose, reveal, or make use of any confidential information discussed by you during our Coaching and we respectfully ask that you do the same for us.
In the event that anything you share with us during Coaching results in us believing you are a threat to yourself or someone else, if we are led to believe that a vulnerable person is at risk of abuse, or if it seems to us that you have committed or are likely to commit an offence, we are permitted to report this to the relevant authorities.
Confidential information includes but is not limited to, information disclosed in connection with these terms and conditions and shall not include information rightfully obtained from a third party. Both parties will keep confidential information in strictest confidence and shall use their best efforts to safeguard the confidential information and to protect it against disclosure, misuse, espionage, loss and theft.
7. DATA PROTECTION
Our authority for data protection is the UK Information Commissioner’s Office: https://ico.org.uk. We comply with applicable data protection legislation, including the retained EU law version of the General Data Protection Regulations (2016/679) and the Data Protection Act 2018. For more information on how we handle your personal data, please refer to our Privacy Notice available on our website.
8. OUR LEGAL RESPONSIBILITY TO YOU
As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of our Coaching
Any indirect, special or consequential loss.
We don’t make any warranties or guarantees about our Coaching. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law. We cannot be held liable for any action you do or do not take following your participation in our Coaching as you are solely responsible for the decisions you make.
Our total liability to you under these terms and conditions is limited to twice the fees you have paid for our Coaching in the 12 months preceding a claim.
You agree to defend, indemnify, and hold us harmless from and against any and all liabilities and expense whatsoever - including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, legal fees, and disbursements - which we may incur or become obligated to pay, arising out of or resulting from the offering for sale, the sale, and/or use of the goods and services, excluding, however, any such expenses and liabilities which may result from a breach of these terms and conditions or sole negligence or willful misconduct by us. In consideration of and as part of your payment for our Coaching, you hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge us of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in an equity arising from the services.
10. PHYSICAL PRODUCTS (MERCHANDISING)
We work with the on-demand order fulfilment company, Printful, which has with facilities worldwide.
When will I get my order? Usually, it takes 3–14 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ●USA: 3–4 business days ●Europe: 6–8 business days ●Australia: 2–14 business days ●Japan: 4–8 business days ●International: 10–20 business days
Where will my order ship from?
We work with Printful, an on-demand order fulfilment company with facilities worldwide.
Will I be charged customs for my order?
Not in the UK, but an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
●Check your shipping confirmation email for any mistakes in the delivery address
●Ask your local post office if they have your package
●Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with Printful, a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different design?
At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund
FORCE MAJEURE: Where an event outside our control occurs, this is known as a “Force Majeure Event.” This includes, but is not limited to, storm, fire, earthquake, an Act of God, a natural disaster, a failure of electricity or power supplies, epidemic, pandemic, government rules, regulations or guidance, or a failure of a third-party supplier to do as they are contracted to do. Where a Force Majeure Event occurs, we are excused from performance under these terms and conditions and are not liable for our failure to perform. We will do our best to continue our obligations under these terms and conditions as soon as we can after the Force Majeure Event has stopped.
NOTICES: If you need to serve a notice on us, it will be deemed sufficiently given if sent by email, and the time of delivery shall be the time of transmission. Please send us any by email firstname.lastname@example.org and we will serve any notice to the email you provide to us on signing up. This doesn’t apply to the service of legal proceedings. Please let us know of any of your contact details change so we can update our records.
ENTIRE AGREEMENT: These terms and conditions represents the entire understanding and agreement between you and us relating to the subject of these terms and conditions, and supersedes all other negotiations, understandings, and representations, if any, made by you or us. No representation, inducement, promise or agreement, oral or otherwise, if any, not embodied in these terms and conditions or any other agreement related to these terms and conditions and expressly references herein is of any force and effect.
NO WAIVER: If we don’t insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking your legal contract with us, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
SEVERANCE: If any provision or part-provision of these terms and conditions is or becomes invalid, illegal, or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such a modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
THIRD PARTY RIGHTS: Unless it expressly states otherwise, these terms and conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions.
GOVERNING LAW AND JURISDICTION: These terms and condition, and any non-contractual obligations arising under it, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any matter and proceedings arising out of our Coaching or these terms and conditions.